Data driven loyalty consulting and technology firm
providing businesses with
long-term loyalty solutions and rewarding customer experience established
since 2017.
Our Services
Customer journey mapping
Mapping the customer journey to identify key touchpoints and opportunities to enhance the customer experience.
Health check
An audit or assessment of current business processes/systems/strategies to evaluate their effectiveness.
Consulting
Strategic advisory services to understand business needs, set direction, and provide recommendations.
Data analysis
Analyzing data to uncover patterns, insights, and opportunities for improvement or growth.
Technology platform
Development of digital solutions such as websites for online presence and customer interaction, mobile apps for seamless access on the go, and backend loyalty engines to manage and automate customer reward programs.
Sales tracker system
Implementing tools to monitor, measure, and optimize sales performance.
Integration
Connecting key customer touch points such as Point of Sale systems for transactions, Property Management systems for operational control, and Booking Engines for reservations, ensuring seamless data flow and consistent customer experiences.
Loyalty Management & Operation
Development of digital solutions such as websites for online presence and customer interaction, mobile apps for seamless access on the go, and backend loyalty engines to manage and automate customer reward programs.
Analytics
Tracking and evaluating program performance using metrics and dashboards to understand customer behavior and measure results.
Data Analysis
Studying customer data in depth to identify trends, preferences, and opportunities for improving marketing and loyalty strategies.
CRM Campaigns
Creating and executing targeted campaigns through Customer Relationship Management systems to deliver personalized offers, communications, and promotions.
Our Services
Design Consulting
Customized Solution
Asset Tracking System (AT)
RECOM AT is a Cloud Based Asset Tracking System that work as a
system that track Physical Assets or Goods of a Company by using
Tag (can be Barcode, QR Code or RFID) to know where is at, how
many times it was used (for semi durable goods), as well theft
prevention, with Modules that focusing in Tracking Asset such as:
• Asset Data & Registration
• Asset Tagging
• Asset Movement In & Out
• Asset Disposal
• Asset Report
Theft Prevention
Detail Information per Unit
Washable RFID Tag
Cloud Based System with Offline Capability
Value with Loss & Breakage Information
Automation for Counting
Real Time Physical Tracking
Our Case Study
Agung Sedayu (PIK)
Agung Sedayu Group is a leading property developer,
specializing in one-stop living and business projects.
Project:
End-to-end loyalty solution service for Golf Island
Objective:
To design a loyalty program that will increase customer spending at
Golf Island tenants, and to develop a mobile app that enhances the
experience of Golf Island visitors
Solution:
We designed a loyalty program with differentiated points earning rate across tenant categories to address the broad variance in basket size and revenue structure.
Additionally, the program is structured to encourage involvement from tenants in providing rewards, promotions and benefits.
Results/Deliverables:
-Holistic loyalty program design and budgeting-Customized mobile app and loyalty system
The Union Group
The Union Group is a premium lifestyle group focusing
on high-quality dining experience.
Project:
End-to-end loyalty solutions service
Objective:
To increase retention and average revenue per customer
Solution:
We designed The Union Group’s loyalty program with a
strong emphasis on customer experience and targeted
campaigns. We provide regular campaign
recommendations and program monitoring to drive
performance.
Result:
40% Members’ revenue contribution
7% Revenue Uplift from Loyalty/Member
Plataran
Plataran is a hospitality group focusing on luxury hotels,
dining and the true Indonesian experience with over 15
outlets across Indonesia Hotelis Loyalty Solutions for Hotels
Project:
Design and Build services
Objective:
To increase retention and promote cross-selling across different properties and outlets.
Solution:
We provided a consulting service for Plataran’s loyalty program, and developed a customized loyalty system for Plataran. The system is integrated to multiple systems including the PMS, POS, and booking
engine.
Result/Deliverables:
-Loyalty Program Design (Earning & Redemption Rate)-Customized loyalty engine-Customized mobile app.
Prodia
Prodia is the leading medical laboratory clinic in Indonesia,
with over 270 outlets nationwide.
Project:
Customized loyalty engine
Objective:
To develop a robust and secure loyalty engine that is integrated to Prodia’s existing systems and mobile app.
Solution:
We conducted a rigorous requirements gathering process involving multiple Prodia departments and subsidiaries to ensure an accurate and comprehensive solution. Afterwards, we developed a
customized loyalty engine that is integrated to Prodia’s existing systems that is adherent to strict security standards.
Results/Deliverables:
-Customized loyalty engine-Back office admin interfaces
Tri Energi Berkarya
TEB is a supplier of EV charging for an electric car,
partnering with Delta Electronics Int’l to distribute and
develop chargers for both home and public use.
Project:
Developing a mobile app and CRM system.
Objective:
To enhance TEB’s operational efficiency.
Solution:
We developed a mobile app and CRM system which serves as a platform for after service, reporting issues, warranty checks and engagement with EV car customer.
Results/Deliverables:
-Customized mobile app and CRM system
Hyundai
Hyundai is a multinational automotive manufacturer with a
strong presence in Indonesia.
Project:
Management of Hyundai Indonesia’s myHyundai membership
program
Objective:
To increase member acquisition and member retention
Solution:
We provided a comprehensive management service to Hyundai,
which includes: marketing strategy formulation, multi-channel
campaign recommendations, campaign material preparation, and
general loyalty operations.
Results/Deliverables:
- Marketing and CRM Strategy
- Regular Multi-Channel Campaign
- Loyalty Operations
Our Clients Success Stories
Our Tech Clients
